Frequently Asked Questions | FAQ

Our fittings are made from the highest quality materials, including high quality A-grade brass. They are characterised by exceptional durability, a perfectly refined form and an outstanding finish, which guarantees their long lifespan.

PVD, which stands for Physical Vapour Deposition, is a type of technology used for colouring metal surfaces. The process involves the deposition of a coating from the gas phase using physical phenomena under vacuum conditions, and the mechanism for its formation is based on crystallisation. The PVD coating is extremely durable, smooth and resistant to mechanical damage. Thanks to these properties, the product retains its aesthetic appearance for many years. Moreover, the applied coating is easy to clean and maintain, which makes products more hygienic and durable. PVD technology is used in product categories such as bathroom mixers, accessories and kitchen mixers, also in particular colour finishes such as copper, gold, nickel and anthracite.

Information on the available RAL and NCS colours for baths and basins can be found on the product sheet. The remaining products have a metallic finish that cannot be defined in RAL and NCS standards due to the complex structure and character of the coating.

Composite M+ is an innovative material whose main component is Polish dolomite rock. The satin M+ surface resembles a smooth stone polished by water, giving the products an elegant and modern look. The properties of the material and the production technology used ensure a perfect finish of all the details. The M+ material is also characterised by its high resistance to damage, as well as excellent thermal and acoustic insulation. The M+ surface has no microcracks or pores, which prevents the accumulation of bacteria and other contaminants. As a result, the products are easy to clean and are more hygienic.

The DAFI filter cartridge contains resin and activated carbon of natural origin, which efficiently reduce the hardness of water and lower the content of chlorine and other undesirable substances. This process clarifies the water and makes it suitable for direct consumption as well as for the preparation of beverages and food.

The filter’s capacity is directly dependent on the quality of water supplied. The set includes a water hardness test strip. Using the results of this test, you can adjust the filter head accordingly according to the table provided in the instruction manual. This will ensure optimum filter performance tailored to the water characteristics specific to the region.

Each product is provided with installation instructions. They are included in the packaging and available on the website in the “Download” section next to the product.

For detailed recommendations on the configuration of concealed shower systems, see the dedicated guide: system configurator.

Yes, some shower trays can be cut down to fit the available bathroom space; however, not all models allow this. The STONE collection offers shower trays that can be cut to size. The cutting should be done by a specialist who has the appropriate professional tools for this type of work. Before cutting, always check that the manufacturer allows such a modification and follow the recommendations included in the installation instructions.

The floor penetration depth for low-set baths from the SHELL or OVO collection is approximately 10 cm, while the width of the space is dependent on the method of connecting the waste system by the installer.

The minimum required installation space is 11x11x29 cm. Remember to check prior to installation that there is enough space available to install the product in accordance with the instructions.

Each product is provided with installation instructions, which are included in the packaging. They are also available on our website in the DOWNLOAD tab on the page describing the product. To receive more information or assistance with installation, contact us via the dedicated help tab.

Bathroom and kitchen fittings, regardless of their finish, should be cleaned regularly, preferably after each use, so as to prevent the build-up of hard-to-remove stains. For daily maintenance of external surfaces, use a soft cloth (for example, a microfibre cloth) and a solution of water with a mild cleaning agent with a natural composition, then rinse the product thoroughly with clean water and wipe it dry. For more stubborn dirt, use a 10% citric acid solution with water. Apply this solution directly to the product or cover the product with a cloth soaked in the solution. After 10 minutes, rinse the product thoroughly with clean water and wipe it dry. It is not recommended to use rough or abrasive materials and corrosive or bleaching substances to prevent damaging the surface of the product. Comprehensive maintenance guidelines cover both bathroom and kitchen fittings – you can find more details in our dedicated manual.

To ensure the optimal operation of aerators fitted on bathroom and kitchen fittings, remember to regularly control the flow of water while removing any limescale deposits forming on the aerators’ surface. If the aerator can be unscrewed, you can immerse it in a 10% citric acid solution with water for about 15 to 30 minutes, as this will soften and dissolve any potential deposits. You can then gently clean the strainer with a soft brush to remove the remaining limescale. In mixers with built-in aerators, you can drape a damp cloth soaked in a citric acid solution over the spout, leaving it for 15 to 30 minutes. After this time, rinse the aerator thoroughly with water. Avoid using sharp tools so as not to damage the delicate components of the aerator.

To ensure the correct operation of a shower head, remember to regularly wipe the silicone nozzles with your hand to remove any limescale deposits that might be forming on their surface. Avoid using harsh cleaning agents that may damage the nozzles and the surface of the shower head. The shower head should be angled after each use to allow the remaining water to flow out. This is the easiest yet necessary way to reduce the build-up of limescale from the water inside the shower head. Tilting the shower head additionally reduces the risk of the product becoming prone to leaking, allowing the product to serve its purpose reliably for an extended time. We invite you to explore our comprehensive manual on this subject.

To ensure a problem-free operation of the hand shower, limescale deposits must be regularly removed from its surface, with particular attention paid to the silicone nozzles. Remember to regularly wipe the nozzles with your hand to remove any limescale deposits that might be forming on their surface. A toothpick or toothbrush can also be used to clean the spaces in between if there is a considerable build-up of limescale. For more stubborn dirt, immerse the hand shower in a 10% citric acid solution with water for about 30 minutes to dissolve the limescale and then wipe across the holes with a soft brush. It is not recommended to use rough or abrasive materials and corrosive or bleaching substances to prevent damaging the surface of the product. From time to time, it is recommended to unscrew the hand shower and flush it from the inside to remove any dirt blocking the flow of water. Regular maintenance ensures uninterrupted water flow and prolongs the functionality of the hand shower.

Products made from the M+ composite material and ceramics should be cleaned regularly, preferably after each use, using a soft sponge and a cleaning agent with a natural composition, free of dyes and abrasive or bleaching properties. For more stubborn dirt, use a 10% citric acid solution with water and leave it for 2–3 minutes. After cleaning, rinse the product thoroughly with water and dry it with a cotton cloth.

Yes, all OMNIRES products are covered by a warranty. As we manufacture our products to meet the highest standards and ensure long-lasting performance, each product undergoes rigorous testing before being made available for purchase. You will find more details in our Warranty Terms.

Our products come with a 5-year warranty, with the exception of some items that have a 2-year warranty period. You will find more details in our Warranty Terms, under the section on the Warranty Period.

You can purchase spare parts from our authorised distributors. All you need to do is contact your nearest point of sale – you will find the full list in the CONTACT section on our website.

If you are interested in cooperation, take a look at the dedicated CONTACT section addressed to business clients and architects. Once you have sent us your enquiry, we will contact you to discuss the details of a potential partnership.

To receive information on catalogues and samples of available finishes, send an email to: [email protected].

3D files of OMNIRES products are available next to each product and in a dedicated section in the form of folders (.zip) with selected collections to download.

Our 3D files are available in CAD Decor and on the Archiproducts platform. This makes our solutions easily accessible to industry professionals.

By registering on the omnires.com platform, you will gain access to unique functionalities tailored to the needs of both individual and business users. On creating an account, enthusiasts will gain the ability to create favourite product lists, while architects and trade partners will be able to use dedicated tools to facilitate their daily work. The available functionalities include the creation of offers, an inventory overview and access to list prices.

For assistance with an OMNIRESPRO account, contact our Customer Support. On the website, select contact, the right tab and customer type. You can also call this number: (+48) 22 846 62 16 or send an email to: [email protected].

The OMNIRES philosophy is based on viewing bathroom and kitchen fittings as a combination of art, innovation, and responsible design. We believe that well‑designed objects and spaces have a real impact on comfort and everyday life quality. Our excellent design satisfies both aesthetic and functional needs. We focus on harmony between form and function, creating intuitive, durable and aesthetic solutions.

OMNIRES products have gained wide recognition thanks to their unique design, innovative materials and technological solutions, confirmed by prestigious international awards such as Red Dot Design Award, iF Design Award and German Design Award. 

Guided by inclusive design principles, we have expanded our portfolio with solutions created for people with limited mobility. These ensure safe, convenient and equal access to all functions. Selected Y collection models feature an extended lever that lets users start the water stream with their hand, wrist, or elbow. HOLD M+ basins come with integrated handles providing stable support. Their shallow, ergonomic form ensures appropriate leg space and allows wheelchair access, enhancing the comfort of using the bathroom whilst seated.

We design OMNIRES products with responsible natural resource management in mind, using modern technologies that promote water and energy saving. The ECO WATER solutions in our fittings reduce water consumption by 30–50% while maintaining an optimal flow. Selected models also feature COLD START technology, which by default starts the water stream cold, genuinely reducing energy needed to heat it.

We also support eco‑friendly choices through pairing MINIMAL and STEEL‑R45 flush buttons with the concealed STRONGFRAME ECO frame. The frame's precise adjustment enables effective flushing from just 2 or 3.5 litres of water, while the dual‑flush plate with intuitive markings lets users easily select the appropriate option. Combined with toilet bowls equipped with SILENT POWER™ technology, these solutions ensure effective flushing with less water consumption, supporting resource conservation and everyday comfort of use.

OMNIRES is a respected Polish manufacturer of premium bathroom and kitchen fittings. Every product is designed with its entire life cycle in mind, with materials and technologies carefully selected to reflect our commitment to the environment and the highest quality. Our goal is to offer excellent design that coherently meets both aesthetic and functional needs. 

Within the OMNIRES portfolio, the bathroom and kitchen fittings collections, M+ composite baths and basins, as well as accessories that combine refined design with functionality and a wide range of finishes, are particularly popular. Among the most frequently chosen bathroom fittings collections are Y, PARMA, and the more refined CONTOUR line; in the kitchen segment, models offering extra functions such as BEND with a pull‑out spout or SWITCH with water filtration function are a favourite with our customers. In the bath and basin category, OVO, SHELL, and THASOS collections prove particularly popular; whilst the accessories segment features MODERN PROJECT, UNI, NELSON, and ART LINE series, which complement the space with coherent architectural detail.

The extensive colour palette of OMNIRES fittings offers virtually unlimited design possibilities. The bathroom mixers in the Y collection are available in over a dozen attractive finishes: from classic chrome, black and white, to elegant and intriguing shades of brass, graphite, nickel and gold. The SWITCH kitchen tap collection features a similar colour palette, additionally offering models in bronze and antique copper with a vintage-style finish. The portfolio includes polished, matt and brushed fittings. The range is complemented by MODERN PROJECT accessories and MINIMAL and STEEL-R45 flush buttons, which can be colour-coordinated with kitchen and bathroom fittings to maintain the aesthetic consistency of the interiors.

The extensive range of designs and colour finishes means OMNIRES products easily fit diverse arrangement concepts. The brand portfolio includes collections designed for contemporary interiors – from industrial and minimalist spaces to arrangements drawing from classics and retro styles. Y collection captivates with refined elegance and economy of form, while ARMANCE and ART DECO introduce a touch of subtle vintage-style romanticism to the interior. For those seeking striking accents, CONTOUR collection's avant‑garde aesthetics prove an excellent proposal – its diamond-cut finish lends the space a bold yet jewel-like character.

To benefit from technical assistance and bathroom advisory service, simply contact our specialist team, which provides support on technical specifications, installation, and product maintenance. The contact form is available on omnires.com/en/technical-advice. We are one of only a few companies on the market that offer replacement parts for most products, enabling quick and efficient repairs. For purchase or consultation, use omnires.com/en/spare-parts. OMNIRES also provides professional warranty service support. You can submit claims conveniently via the form on omnires.com/en/service. We offer further technical support after the warranty has expired. 

Yes, many OMNIRES products are installed in public bathrooms and commercial spaces such as hotels, offices, restaurants or public utility buildings. Technical parameters, material durability and functionality are key considerations in their design, ensuring they meet the demands of heavy use. Depending on project specifics, we recommend consulting the Manager for Commercial Projects in the Contact section.