FAQ

You can make a claim by completing the form (LINK) available on the website in the SERVICE SUPPORT section. Our team will then contact you shortly. If you require urgent support, please call: +48 22 351 06 38.

Our products come with a 5-year warranty, with the exception of some items that have a 2-year warranty period. You will find more details in the terms of warranty, in the Warranty Period clause.

The standard claim resolution time is 14 days from the date of us receiving the claim, but we make every effort to keep this period as short as possible.

We provide technical support and comprehensive post-warranty services through a network of authorised service outlets located throughout Poland. On our website, in the post-warranty repair section, find the map of service outlets and then enter your city or postcode. We encourage you to contact your chosen service provider directly to help repair your product outside the guarantee period. 

Spare parts available for a specific product can be found directly on its product page or by using the spare parts search tool. Select the required part and add it to your basket to purchase it online.