Terms and documents

OMNIRES sp. z o.o. strives to ensure that the consumer-facing part of the omnires.com website, including its e-commerce service, is accessible to as many users as possible – regardless of how they navigate and which assistive technologies they use.

We treat accessibility as an ongoing part of designing, developing and maintaining the website. This document describes the scope of the service, how to use it, the current level of compliance, the solutions in place, and how to report barriers and submit complaints about accessibility.

§ 1. Scope of the statement

This statement applies to the part of the omnires.com website intended for consumers, in particular presenting and searching for products, product pages, the user account, the shopping cart, placing orders, payments, order fulfilment information, contact forms, and content that helps users choose and use products.

§ 2. Basis and level of compliance

The website has been assessed for compliance with the Web Content Accessibility Guidelines (WCAG) 2.1 at level AA and with the accessibility requirements for e-commerce services set out in the Polish Act of 26 April 2024 on ensuring compliance with accessibility requirements for certain products and services by economic operators. The assessment took into account the EN 301 549 V3.2.1 (2021) standard, whose web accessibility requirements refer to the WCAG 2.1 success criteria at levels A and AA. The assessment covered 50 WCAG 2.1 success criteria at levels A and AA. Of these, 48 were found to be met, one was found not applicable, and criterion 2.3.1 remains under additional verification. Until that verification is complete, OMNIRES does not declare full compliance of the website with WCAG 2.1 level AA.

§ 3. How to use the service

The website can be used with an up-to-date web browser on a computer, tablet or phone. No account is required to browse the offer. The purchasing process consists of:

1. finding a product or reaching it through the category menu or the breadcrumb trail;
2. reviewing the product’s description, photos, price and availability;
3. adding the product to the cart and checking its contents;
4. providing the details needed to fulfil the order and choosing delivery and payment;
5. reviewing the summary, correcting details if necessary, and placing the order.

The key functions of the website can also be used with a keyboard alone, without a mouse or touch screen. The website can be zoomed, and forms have visible labels and messages that help you enter data correctly.

§ 4. Solutions supporting accessibility

Perceivable

1. Images that convey information have text descriptions available to screen readers, and decorative graphics are hidden from them.
2. The content structure uses headings and distinct page regions such as the header, navigation, main content and footer. The reading order matches the order in which content is presented.
3. The website retains its content and functionality when zoomed to 200% and on a screen equivalent to 320 pixels wide, without horizontal scrolling in typical content layouts. It works in both portrait and landscape orientation.
4. Pinch-to-zoom on mobile devices is not blocked, and increasing line, letter and word spacing does not cause any content to be lost.
5. Text and images of text have a contrast ratio of at least 4.5:1, and large text at least 3:1. Essential interface elements, their states and graphical information have a contrast ratio of at least 3:1 against adjacent colours. Information – including errors, active menu items and product availability – is not conveyed by colour alone.
6. Videos that play automatically start without sound. Videos containing speech have captions that can be turned on; purely brand-image videos do not convey information needed to use the service.
7. Form fields for contact and address details are marked up so that the browser can suggest saved data.

Operable

1. The key functions of the website can be used with a keyboard alone. Every interactive element has a visible keyboard focus indicator at least 2 CSS pixels thick with a contrast ratio of at least 3:1 against the background. Focus moves through elements in a logical order.
2. The target area of buttons is at least 24 × 24 CSS pixels.
3. A link at the top of the page lets you skip directly to the main content.
4. Dialogs, including login, cart, filters, menu and search, keep focus inside the active dialog, can be closed with the Escape key, and return focus to the element that opened them.
5. The website does not use single-character keyboard shortcuts and does not require multi-point gestures or device motion. Features available on the map of retailers have an alternative in the form of a search tool and a list of addresses.
6. Click actions are triggered when the button is released, so you can back out of an accidental selection before it takes effect.
7. Automatically playing media can be stopped with a keyboard-operable button.
8. The website does not impose time limits on browsing content or filling in forms.
9. Every page has a title describing its content, and products can be reached in several ways, including the menu, search and breadcrumb trail.

Understandable

1. The language of each version of the website is declared in the code, so that assistive technologies can apply the correct pronunciation.
2. Navigation is presented in a consistent order, and functions with the same purpose are named consistently.
3. Help and contact details are available in a consistent way – a link to the “Customer service” section is in the “Support” menu and in the website footer.
4. Moving focus or changing a field value does not cause an unexpected change of page or context.
5. Form fields have visible labels and, where needed, hints on the required format.
6. Form errors are described in text, identify the field and how to correct it, and are announced to assistive technologies when they appear.
7. Before placing an order, users can review and correct their details, and the order summary remains available throughout the checkout process.

Robust

1. Buttons, links, fields and other interface elements have programmatically determined names, roles, values and states. Button and link names clearly describe their purpose or the action they perform. The visible label is included in the name exposed to assistive technologies, which also supports voice control.
2. Drop-down menus and dialogs convey their current state.
3. Status messages, for example after applying a product filter, are announced to screen readers without unexpectedly moving focus.
4. The login mechanism provides a solution that also works with scripts disabled in the browser.

§ 5. Third-party content and solutions

The website may contain content or tools provided by third parties, including maps, multimedia, the payment system, service forms and booking tools. We select solutions with accessibility in mind and provide accessible alternatives where required; however, not all elements of independent platforms are fully under OMNIRES’s control.

In particular, information presented on maps is supplemented by a search tool and a list of addresses. We also review reports of barriers in third-party solutions and, depending on what is possible, pass them on to the provider or implement an alternative solution.

§ 6. Assessment and monitoring of accessibility

This statement is based on a technical assessment of the consumer part of the website against 50 WCAG 2.1 success criteria at levels A and AA. Accessibility is monitored whenever the design, code, content or third-party integrations change. Identified barriers are recorded, assessed for their impact on users and included in the remediation plan.

This statement will be updated after significant changes to the website, once verification of criterion 2.3.1 is complete, when applicable requirements or standards change, and whenever new barriers come to light.

§ 7. Accessibility contact

If you encounter an accessibility barrier on the website, need information in an alternative format or need help using the service, please contact us by email at [email protected]. In your report, it helps to include the page address, a short description of the barrier, the device, browser or assistive technology you use, and your preferred method of contact. This information will help us reproduce the problem and provide effective support.

§ 8. Accessibility complaints

Consumers have the right to submit a complaint about a product or service failing to meet accessibility requirements. The complaint should include:

1. the consumer’s first and last name;
2. a postal address, email address or telephone number, and the preferred method of contact;
3. the product or service the complaint concerns;
4. the accessibility requirement that is not met;
5. a request to ensure that the accessibility requirement is met.

The complaint may also indicate a preferred way of removing the barrier. A complaint that does not contain the information necessary to examine it will not be considered. If a complaint lacks that information, OMNIRES will ask the consumer to complete it within 7 days of receiving the request. If the deadline passes without a reply, the complaint is left without consideration.

Complaints can be submitted:

1. electronically to [email protected];
2. in writing – in person or by post to OMNIRES sp. z o.o., ul. Solec 18, 00-410 Warsaw, Poland.

We will examine the complaint and respond in the manner indicated by the consumer within 30 days of receiving it. In particularly complex cases, we will inform you within that period of the reason for the delay and indicate a new deadline, no later than 60 days from the date the complaint was received.

If no response is given within the required period, the complaint is deemed to have been resolved in accordance with the consumer’s request. An accepted request is carried out without undue delay, and no later than 6 months from the date of the response to the complaint.

§ 9. Legal basis and standards

This statement was prepared and last reviewed on 1 October 2026.

1. Polish Act of 26 April 2024 on ensuring compliance with accessibility requirements for certain products and services by economic operators (in Polish)
2. Directive (EU) 2019/882 of the European Parliament and of the Council on the accessibility requirements for products and services
3. WCAG 2.1 – Web Content Accessibility Guidelines
4. EN 301 549 V3.2.1 – Accessibility requirements for ICT products and services