Customer service
Complaints
After purchase we offer a 5-year warranty for the products in our range. See the Warranty terms or use the form to report a complaint for a product covered by warranty or statutory warranty. After that period we provide post-warranty support.
Report a complaintFAQ
You can make a claim by completing the form (LINK) available on the website in the SERVICE SUPPORT section. Our team will then contact you shortly. If you require urgent support, please call: +48 22 351 06 38.
Our products come with a 5-year warranty, with the exception of some items that have a 2-year warranty period. You will find more details in the terms of warranty, in the Warranty Period clause.
The standard claim resolution time is 14 days from the date of us receiving the claim, but we make every effort to keep this period as short as possible.
We provide technical support and comprehensive post-warranty services through a network of authorised service outlets located throughout Poland. On our website, in the post-warranty repair section, find the map of service outlets and then enter your city or postcode. We encourage you to contact your chosen service provider directly to help repair your product outside the guarantee period.
You can make a purchase by contacting us via the form. So that we can fully understand your individual requirements and prepare a suitable offer, we will need to be provided with information on the type of product and receive the necessary photos. Once the offer has been accepted and payment has been made, we will proceed with the order.
